Question 1

about

Accepted Answer

Miles & Fogg is a lighting and furniture design studio based in coastal Maine that strives to create hand-sculpted, collectible, and functional objects that foster an emotional and enduring connection to the spaces they occupy.

Embracing Minimalist design principles as seen through a sculptor’s eye, each creative decision at Miles & Fogg is born of reflection, meaning, and exploration. Intentional use of materials, a refined color palette, restrained lines, and a focus on form, texture, and the play of light and shadow guide each choice.

In choosing plaster as a dominant material, Miles & Fogg underscores the value of familiarity in art and design. From wall coverings in ancient Egyptian and Middle Eastern homes to ornamental use on Roman facades and sculptures, plaster has managed to exist simultaneously throughout history in both the lexicon of the home design and fine art worlds. Familiar materials draw from personal and collective history and memory and evoke feelings of significance and place. Plaster’s long and impressive history in art and design carries with it a connection to its past that inspires the future. Familiarity makes both art and design intuitive and understandable- it keeps an object strong in its communication and relevance. Familiarity feels timeless.

For an object to function in an essential way in the home, it should underscore the essence of home. In this, the concept of timelessness plays a crucial role. Timelessness provides a sense of stability, familiarity and belonging that transcends the passage of time. It makes a space feel anchored and consistently welcoming, regardless of changing life circumstances and external trends.

Miles & Fogg is born of this desire to create objects, that, in a home reduced to its essence, will exist both usefully and timelessly.

Question 2

custom orders

Accepted Answer

All Miles & Fogg items are available for custom order in the standard finishes. Estimates for custom sizes and finishes are available upon request. Estimated lead times for custom order items are noted on tear sheets and individual webpages. Customization of an item will extend the lead time. Most items can be rushed at a 25% upcharge.

Custom orders are initiated, and lead time begin when a purchase order and 50% non-refundable deposit have been received, and when all design details are finalized and approved. This includes the production and approval of finish samples, relevant drawings and the receipt of COM, where applicable.

Custom order items are handmade, and as such, variations in finish and technique should be expected. No returns or exchanges are permitted.

Custom orders are final sale and cannot be canceled. A balance invoice will be issued approximately three weeks prior to the estimated completion date. Completed orders will be shipped once the balance is paid in full.

Question 3

terms and conditions

Accepted Answer

All sales, both custom order and in-stock, are final.

Orders of in-stock items require payment in full prior to shipping. Prices do not include shipping, packing, crating or installation. In stock items are sold as-viewed in a showroom or on our website. Additional images and item-specific descriptions are available upon request.

Cancellations must be made within five business days of receipt of payment. Any item that has been paid in full but not collected within 60 days will be considered abandoned and any and all payments non-refundable.

Custom orders that have been completed for more than 30 days, but not paid for, collected and/or approved for shipping, will be moved to storage. A storage fee of $100 per month will be charged up to 120 days, at which point the order will be canceled and the product will be reallocated.

Miles & Fogg is not responsible for installation, reinstallation, restoration or repair costs.

Light fixture warranty is guaranteed for one year after delivery, which includes repair or replacement of defective product and/or components, not installation. The light fixture warranty may be forfeit if any damage is caused due to improper care methods, improper installation or assembly by customer or outside parties. The light fixture warranty may also be forfeit if any fixture or component is damaged due to incorrect lightbulb usage or wattage, any damage caused by unsuitable weather or improper environments or any damage caused by parts purchased separately from the product that are added to the product.

Question 4

shipping

Accepted Answer

Domestic packing and shipping to the lower 48 states via UPS is included in quotes for table lamps, sconces, and accessories. Miles & Fogg covers roughly 50% of packing and shipping costs on all other items. Formal quotes for shipping reflect this coverage and are available and honored for 60 days.

Please thoroughly inspect items upon delivery. Document and report any damage within 7 business days of receipt of an item, and prior to installation. Please retain all packaging and include clear images of damages and packaging along with an explanation of the occurrence. Failure to return packaging may invalidate the claim. Miles & Fogg will not be held liable to any damage or imperfections noted on chandeliers after installation.

Question 5

product care

Accepted Answer

All Miles & Fogg items are sealed with an interior latex based clear coat unless otherwise noted. Exterior based clear coats are available, but do not guarantee suitability of an item for exterior use.

All table lamps and some tabletop items have cork or felt on the underside for additional protection. All mirrors have felt or clear polyurethane bumpers on the back for protection against walls.

As with any other home furnishing, a reasonable amount of care should be used when handling. Chips and dings can and will occur when force is used against an item. Sharp or abrasive items will scratch surface finishes. Coasters are recommended for use on tabletops.

A soft, dry cloth should be used to lightly dust items regularly. A soft, damp cloth should be used as needed. A damp Magic Eraser can be used to remove heavier scuff marks.